Foo AI Corp.
Refund Policy
Voicecape is a subscription, and speech recognition is the kind of thing you can only judge by using it on your own voice. So the refund is deliberately simple.
The policy
You can request a full refund within 14 days of purchase, for any reason. You do not need to explain what went wrong, and using the app during those 14 days does not disqualify you.
This sits on top of the 14-day free trial, which runs before you pay anything. Between the two you have 14 days to decide with the full app, and then 14 more days to change your mind.
How to request one
Email [email protected] from the address you bought with, or reply to your Polar receipt. Include the order reference from the receipt if you have it. We do not run a retention script — the reply confirms the refund.
Refunds are issued by Polar Software, Inc. (Polar) back to the original payment method. How long it takes to appear depends on your bank, typically 5–10 business days.
Subscriptions paid in Korean won were sold by us directly, so those refunds are issued by Foo AI Corp. through the Korean payment gateway, back to the card that paid. The same 14-day window and the same no-questions rule apply.
What happens to your subscription
The subscription ends when the refund is issued, and nothing further is charged. When it ends, Voicecape stops inserting text on the Macs it was active on. What ends is the service, not your setup: your settings and personal dictionary stay on your Mac, and a later subscription picks them up exactly as they were.
Everything stored on your Mac — your personal dictionary, your settings, anything you already dictated — stays where it is. A refund does not touch any of it.
After 14 days
Write to us anyway. If the app is broken in a way we cannot fix for you, we would rather refund it than keep the money.
Your statutory rights
This policy sits on top of the rights you already have. If the law where you live gives you a longer or stronger right of withdrawal, that right applies, and nothing here reduces it.