Foo AI Corp.
Deleting your Voicecape account
You can delete your Voicecape account in the app, in the web console or by email. The web console and email do not need the app. This page describes each route and what happens to your data.
In the app
Open Settings → Account → Delete account. The app first asks you to confirm it is you, with your password or by signing in with Google or Apple again, so that a session left open on a device you no longer use cannot erase the account.
In the web console
- Sign in at app.voicecape.com/account with the account you want to delete.
- On the Account page, choose Delete account.
- Type DELETE in the confirmation field and choose Permanently delete. If your last sign-in was not recent, the console asks you to sign in again first.
By email
If you cannot sign in, write to [email protected] and ask us to delete the account. We will respond within 30 days.
What is deleted
- Your account record: your email address, your password, which is stored only as a hash, or the account identifier a Google or Apple sign-in returns, and your sessions.
- Personal notes stored with the account.
- A workspace you own that has no other members, together with its content.
- Cloud audio kept from retired versions of the app, if any. It is queued for deletion.
- When you delete the account in the iPhone or Android app, the data that app stored on that device, including its recordings.
What is kept
- Content in a workspace that has other members stays with that workspace, without your name, until it is deleted or the workspace retention policy removes it. If you own such a workspace, transfer ownership to another member first. Until you do, the account cannot be deleted.
- The App Store or Google Play keeps its own record of a purchase under its own policy. We cannot delete that record.
- Records that tax or e-commerce law requires us to keep, for the period that law sets. Contract and payment records for domestic (KRW) subscriptions are kept for 5 years under Korean e-commerce law.
- Email you sent us, for up to 3 years, so we can follow up on an earlier problem. Ask us by email if you want it deleted as well.
- Data on your other devices. Deleting the account in the web console, by email or in the Mac app does not remove dictation history or the source audio of recordings from any device, and deleting it in the iPhone or Android app does not remove data from your other devices. Delete that data in the app on each device.
Subscriptions and licences
When you delete the account in the app or in the web console, a web subscription paid through Paddle is canceled automatically, effective immediately. This covers your personal plan and the plan of a workspace that is deleted with the account. A workspace that remains keeps its subscription and keeps being billed; if you pay for one, change its payment method or cancel it before you leave. When you ask us by email, we cancel it as part of processing your request.
Deleting the account does not cancel an App Store or Google Play subscription. Cancel it in that store.
Deleting the account does not release a licence. For a licence, or for a subscription bought before web sales moved to Paddle, write to [email protected].
Related
The Privacy Policy is the document with legal force. Where this page and the policy differ, the policy applies.